Contacting Server Store

Dispatch Times

All of the custom configured systems give an estimated dispatch date when configuring and ordering. Please refer to your original order confirmation/specification to check on your ETA.

For most orders and unless otherwise agreed most orders will be shipped for next working day delivery with our various couriers once fully assembled, tested and certified.

The lead-times quoted on our site are estimates but in the event that these may be exceeded your dedicated account manager would get in touch to advise you of these delays and if we recommend making a specification adjustment to comply further with the lead times given.

Tracking

Once your system has been completed you will receive an email with your tracking details. You can also login to your account securely to view tracking for your active orders and see their progress. The only exception is larger orders which are shipped on pallet - These will not be online trackable but you can get in touch and our customer services team would be able to track this for you.

UK Orders

All standard UK mainland orders are dispatched using one of our dedicated couriers. This requires a signature on receipt and you would need to be available on the delivery date to sign for the parcel. Our couriers will not leave the parcel with a neighbour or without signature unless prior instructed. If you wish to leave a parcel with a neighbour you would accept liability for the package and our normal returns process would not apply.

If an order is required urgently please contact us as we have arrangements with various same-day couriers. Note that same-day couriers have weight, size and time cut-offs so this cannot be guaranteed.

If your goods are damaged during transit

Please contact us and to request an RMA number, having your order number to hand. Once we have confirmed your RMA request we will organise a courier to collect the damaged goods. In the mean-time, if your RMA request is processed within 14-days of receipt you will be entitled to an immediate replacement – no need to wait for the goods to be sent to us first.

Product excellence guarantee

Every product you purchase from us comes with a standard 3-year guarantee unless otherwise stated. This includes free replacement of the goods with the same product, substitution if a replacement product is unavailable or a full refund. Our product guarantee covers the build quality of the goods purchased and functionality.

RMA Procedures

If a purchased item is found to be faulty within its stated warranty period, please contact us immediately to request an RMA number. We will under our own discretion make a decision to send out replacement components and/or goods before we have taken receipt of the faulty goods – a flexible option for many customer’s who cannot wait for the faulty goods to be sent out and replacement goods returned. However the advance-replacement goods will remain the property of Server Store until the faulty goods are received and confirmed to be faulty.

If you have purchased a product under 14-days ago, you will be entitled to an advanced replacement as standard - this assumed the the goods as either faulty, damaged or an incorrectly delivered product. If the goods received are not compatible with your chosen hardware components or upon receipt you are not happy with the goods we can at our discretion provide an advanced replacement and/or refund, as long as the goods are returned to us exactly as received - we are unable to provide a refund or replacement if a) the packaging has been damaged, b) the product has been used or c) if any of the original components and parts are missing from the package that we receive back.

The carriage cost to send back goods to us is to be paid by the customer, however the cost of shipping the replacement goods will not incur additional cost.

Refund methods

Refunds are usually made to your using the payment method you originally ordered through us with. Please find below a chart of our refund methods.

Original payment method	Refund method
BACS (Bank Transfer)	BACS (Bank Transfer)
Credit/Debit Card	Credit Refund
Credit Account (Companies Only)	Refund to Credit Account

Your payment information is our top priority at Server Store.

Server Store provides 100% secure ordering for all online customers. To protect you and your personal account information, Server Store uses SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure commerce transactions. The SSL technology works by sending all of your personal information, including credit card number, name and address information to our computer system in an encrypted code. Only Server Store can then decode this information.

When you are paying by credit/debit card, the information is not stored by Server Store. Instead, we utilise SagePay, which is a well known industry name for secure card processing systems. Their security-hardened systems will process your card details and once payment has been taken, the card details will not be stored. To read more about SagePay security please click here.

Server Store also pledges to use the best and most accepted methods and technologies to ensure your personal information is safe and secure.

If you have any other questions about the safety and security of your personal information, please do not hesitate to call or e-mail us. If you feel more comfortable placing an order by telephone, please call 01283 576847.